Welcome to our magical FAQ page! Below you’ll find answers to all your questions about shopping at Disney Clothing Store. If you don’t find what you’re looking for, our friendly customer service team is always ready to help at [email protected].

About Our Store

Who is Disney Clothing Store for?
Our store is designed for Disney fans of all ages! We offer magical apparel for:
  • Adults (both men and women)
  • Children (boys and girls)
  • Babies (both boys and girls)
  • Families looking for matching outfits
  • Disney enthusiasts who love costumes and special occasion wear
Whether you’re preparing for a Disney vacation, looking for everyday magic, or searching for the perfect gift, we’ve got something for every Disney lover!
What makes Disney Clothing Store special?
We bring the Disney magic right to your doorstep with:
  • High-quality Disney apparel for the whole family
  • Carefully curated collections including costumes, dresses, pajamas, and everyday wear
  • Magical packaging with a sprinkle of pixie dust
  • Worldwide delivery (with some exceptions)
  • Royal treatment for every order with our quality checks

Product Questions

What types of clothing do you offer?
Our magical wardrobe includes:
  • Adult Unisex Clothing
  • Baby Boy and Baby Girl collections
  • Boys’ and Girls’ clothing
  • Costumes (for special occasions and everyday magic)
  • Dresses & Skirts
  • Rompers
  • Jackets & Sweaters
  • Kids’ Unisex Clothing
  • Men’s clothing
  • Pajamas & Sleepwear
  • Shorts & Pants
  • Sleepwear & Loungewear
How do I know what size to order?
Each product page includes detailed size charts to help you find the perfect fit. We recommend:
  • Measuring yourself or your child before ordering
  • Comparing your measurements to our size charts
  • When in doubt between sizes, we suggest sizing up
Remember, if something doesn’t fit quite right, we offer returns within 15 days of receipt!

Ordering & Payment

What payment methods do you accept?
We accept the following payment methods to make your Disney shopping experience magical:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely to protect your information.
Is my payment information secure?
Absolutely! We use magical encryption technology (also known as SSL encryption) to ensure all your payment information is protected. Your security is as important to us as Cinderella’s glass slipper!

Shipping & Delivery

What are my shipping options?
We offer two magical delivery options:
  1. Standard Shipping (Our Recommended Choice)
    • Carriers: DHL or FedEx
    • Delivery Time: 10-15 days after dispatch
    • Cost: $12.95
    • Perfect for when you can’t wait to wear your Disney magic!
  2. Free Shipping (For Orders Over $50)
    • Carrier: EMS
    • Delivery Time: 15-25 days after dispatch
    • Cost: FREE for orders over $50
    • Ideal for larger family orders or when you’re planning ahead
Remember: All orders receive our royal treatment with careful packing and quality checks before dispatch!
How long does order processing take?
Every order receives our royal treatment:
  • Orders typically leave our West Warwick headquarters within 1-2 business days
  • Each item is carefully inspected to ensure it meets our high Disney standards
  • Your items are wrapped with protective materials and a sprinkle of pixie dust
We’ll send you tracking information as soon as your order ships so you can follow its magical journey to your doorstep!
Do you ship internationally?
Yes! We deliver Disney magic worldwide, with a few exceptions:
  • We cannot ship to some remote areas
  • Parts of Asia are excluded from our delivery network
  • Customs fees may apply depending on your country’s regulations
  • All orders include customs documentation to ensure smooth passage
Disney Tip: Order at least 3 weeks before special occasions to ensure your magical outfits arrive in time for the celebration!

Returns & Exchanges

What is your return policy?
We want your Disney experience to have a happily ever after! Our return policy includes:
  • Returns accepted within 15 days of receipt
  • Items must be in original condition with tags attached
  • Please see our full Returns Policy for all details
Even fairy godmothers have second thoughts sometimes, and we understand if something isn’t quite right for you!
How do I initiate a return?
To start a return:
  1. Contact our customer service team at [email protected]
  2. Include your order number and the items you wish to return
  3. We’ll provide you with return instructions
  4. Once we receive your return, we’ll process your refund
Please note that original shipping fees are non-refundable, and return shipping is the customer’s responsibility.

Contact & Support

How can I contact customer service?
Our friendly customer service team is always happy to help! You can reach us at: We typically respond to emails within 24-48 hours, because every Disney fan deserves prompt and magical service!
What are your business hours?
While our online store is open 24/7 for your shopping convenience, our customer service team operates:
  • Monday-Friday: 9am-5pm EST
  • Saturday: 10am-2pm EST
  • Sunday: Closed (even fairy godmothers need a day off!)
Emails received outside these hours will be answered the next business day.

Thank you for choosing Disney Clothing Store for your magical wardrobe needs! We can’t wait to bring the wonder of Disney to your doorstep. ✨